Flauta Nativa Ashar is located in Brazil and offers a catalog of handmade flutes that are produced on demand through orders placed on our website: www.flautanativa.com.
All flutes for sale on the site are models created by us and serve as a reference for you to order your flute. We do not work with stock. It is not a mechanized process, each instrument is made one by one manually and produced for you. When choosing a model to order your flute, we provide tuning and finishing options on the instrument page. If it is not possible to reproduce exactly the chosen model, we will present alternatives.
Each instrument is unique and the creation process and energy transferred to its materialization is a ritual in search of the state of the art and capturing the best sound and finish that the raw material can offer. After the order and payment approval, the flute will enter the production cycle. You will receive an email at each stage of the process and can also follow along by logging into your account on the site.
For each flute model there is an estimated production and shipping time, which is informed on the product page. To make the purchase, it is mandatory to accept the “Time” term for preparing that model. And accept the sales terms described here and informed on the checkout page.
Payment options will be updated on the checkout page based on the country selected in your registration. For orders placed in Brazil in BRL, we accept payments via PIX, bank slip, credit cards, PayPal, or Bitcoin. The instrument production cycle begins after payment approval.
For international orders, you have the option to choose the currency of your region or the currency you wish to pay in; we accept USD, EUR, GBP, CAD, CHF, SGD. When changing the currency, the conversion is based on our site’s reference currency (BRL) with the current exchange rate. At the top of the page there is a menu with the option to switch currency. Checkout is completed in the chosen currency and payment options will be made available according to the currency and country selected in your registration.
Shipments for purchases within Brazil are made by the main available carriers, chosen by Flauta Nativa Ashar’s own criteria, subject to availability at the destination. Shipping cost can be calculated on the product page or on the order checkout page. After entering the destination postal code, options and prices will be shown for you to choose the shipping service. We always ship with insurance; in case of loss, we file a claim and make a new instrument, counting the production and shipping time again as described in “Order”. The shipping packaging is well protected. Be very careful when removing the instrument from the packaging.
Our deliveries are made by FedEx, DHL, or International Postal Service if available at the destination address. Shipping cost will be calculated on the order checkout page. After entering the Country, options and prices will be shown for you to choose the shipping service. To learn more about international shipping costs and options, select the “Import Taxes and Fees” tab.
As of September 2, 2026, import taxes, customs fees, and other import charges will no longer be collected in advance on our website.
All international orders are shipped from Brazil and, when applicable, will be subject to the import rules of the destination country.
Values, exemption limits, rates, and import procedures vary by country and may be changed by local authorities. For this reason, we cannot determine in advance the exact amount of taxes or fees that may be charged.
Flauta Nativa Ashar does not receive these amounts and has no control over their collection, as they are determined by the authorities of the destination country.
Before making your purchase, we recommend checking the import rules in force in your country to learn about any taxes, fees, and procedures applicable to goods shipped from Brazil.
By making an international purchase on our site, the buyer declares that they are aware that any import taxes and fees are their responsibility and must be paid in the destination country, when required by the competent authorities.
If the taxes, fees, or other charges required for customs clearance are not paid and, for this reason, the order is returned to Brazil, the costs of any reshipment to the destination country will be the buyer’s responsibility.
We work with handmade instruments, and even so, we accept exchange or return of your order within up to 7 days after receipt.
This request can be made through our customer service channels: Email: [email protected], via our Chat on the site, or via our WhatsApp: +55-21991179232.
For Returns, the refund method will be agreed with the buyer within 3 to 5 business days after receiving the returned item.
The shipping cost for exchange and return is paid by the buyer and may be deducted from the amount to be refunded.
For Exchange, the buyer must choose the new product and wait for its preparation and shipping time; if there is a price difference to be paid by the buyer, they must settle this difference for the new product to be shipped.
The buyer has up to 7 days after receiving their purchase to request a return and refund. This request can be made through our customer service channels: Email: [email protected], via our Chat on the site, or via our WhatsApp: +55-21991179232.
The refund method will be agreed with the buyer within 3 to 5 business days after receiving the returned item.
The return shipping cost is paid by the buyer and may be deducted from the amount to be refunded.
Warranty for finishes, such as paint and varnish or natural wear, is limited to the legal period of 90 days. Regarding the structure of the instrument, we offer a 2-year warranty. Within this period, we accept sending the instrument for repairs, care, and maintenance, provided the customer pays the shipping cost to our workshop. After the 2-year period, a maintenance fee will be charged for the instrument.
If you cancel the purchase before receiving it, contact us through our customer service channels and notify us of your cancellation to start the refund process as described above in the Return and Refund section. The delivery of the order will be canceled and the amount paid will be refunded.
If the order is already on its way, receive the product and contact us to request the return shipping label. In this case, the shipping cost will be deducted from the total amount to be refunded.
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