International Purchase

We are located with a physical address in Brazil and currently ship to several countries. To check if your country is served, start a purchase simulation and fill out the form on the checkout page. In the Country field, you can see the list of served countries. If your country is not listed on our checkout page, please contact us so we can check availability.

International shipments are carried out by FedEx, as a Courier service, they speed up the processes of paying import taxes and customs clearance and charge an administrative fee along with the tax that varies by country and state. The international shipping fee does not include customs duties and import taxes.

All flutes for sale on the site are models created by us and serve as a reference for you to order your flute. We do not work with stock. It is not a mechanized process, each instrument is made one by one manually and produced for you. When choosing a model to order your flute, we offer tuning and finishing options on the instrument page. If it is not possible to reproduce exactly the chosen model, we will present alternatives.

Each instrument is unique and the process of creation and energy transferred for its materialization is a ritual in search of the state of the art and the capture of the best sound and finish that the raw material can offer. After the order and payment approval, the flute will enter the production cycle. You will receive an email at each stage of the process and can also track it by logging into your account on the site.

For each flute model there is an estimated production and shipping time, this estimate is informed on the product page. To make the purchase it is mandatory to accept the “Time” term for the preparation of the referred model.

We accept payments with credit cards processed by Stripe or PayPal, Bitcoin and other cryptocurrencies or direct bank transfer, in this case, you will receive the bank details after completing the purchase. The production cycle of the instrument starts after payment approval.

Our deliveries are carried out by the carriers FedEx, DHL or International Postal Service, if available at the destination address. The shipping fee will be calculated on the order checkout page. After entering the Country, the options and values for choosing the shipping service will be shown. To learn more about international shipping costs and options, select the “Import Taxes and Fees” tab.

New rule for international purchases

As of September 2, 2026, taxes, customs duties and other import charges will no longer be charged in advance on our site.

All international orders are shipped from Brazil and, when applicable, will be subject to the import rules of the destination country.

How does it work?

1. At the time of purchase, you will pay only for the products and the international shipping fee presented at checkout.
2. The international shipping fee does not include import taxes, IVA/VAT, customs duties or other charges eventually required in the destination country.
3. After the order arrives in the destination country, the local customs authority may calculate and charge the applicable taxes and fees, in accordance with the legislation in force in that country.
4. When there is a charge, payment must be made directly to the customs authority, the carrier or the agent responsible for clearance, according to the procedure adopted in the destination country.

Important

The values, exemption limits, rates and import procedures vary according to each country and may be changed by local authorities. For this reason, we cannot determine in advance the exact amount of taxes or fees that may be charged.

Flauta Nativa Ashar does not receive these amounts and has no control over their collection, since they are determined by the authorities of the destination country.

Before making your purchase, we recommend consulting the import rules in force in your country to learn about any taxes, fees and procedures applicable to the entry of goods shipped from Brazil.

By making an international purchase on our site, the buyer declares to be aware that any import taxes and fees are their responsibility and must be paid in the destination country, when required by the competent authorities.

If the taxes, fees or other charges required for customs clearance are not paid and, for this reason, the order is returned to Brazil, the costs of any new shipment to the destination country will be the buyer’s responsibility.

For international orders you have the option to choose the currency of your region or the currency in which you wish to make the payment, we accept USD, EUR, GBP, CAD, AUD, CHF, TRY and other currencies. When changing the currency, the conversion is based on the reference currency of our site (BRL). At the top of the page there is the menu with the option to change currency. Checkout is completed in the currency chosen for the purchase and the payment options will be made available according to the currency and country chosen in your registration.

Warranty for finishes, such as paint and varnish or natural wear, is limited to a period of 90 days. As for the structure of the instrument, we offer a 2-year warranty. Within this period, we accept shipping the instrument for repairs, care and maintenance, provided the customer pays the shipping cost to our workshop. After the 2-year period, a maintenance fee will be charged for the instrument.

The buyer has up to 7 days after receiving their purchase to request a return and refund. This request can be made through our customer service channels: E-mail: [email protected], through our Chat on the site or through our WhatsApp: +55-21-2018-1970.

The refund method will be arranged with the buyer within 3 to 5 business days after receiving the return of the purchased item.

Return shipping is paid by the buyer and may be deducted from the amount to be refunded.