INTERNATIONAL PURCHASE INFORMATION
If you don't find your questions in the list below, contact us here !
We are located with a physical address in Brazil and currently ship to Australia, Germany, Belgium, Canada, Chile, Singapore, Denmark, Spain, France, Guadeloupe, Netherlands, Hungary, Italy, Israel, Japan, Malta, Mexico, Norway, New Zealand, United Kingdom (UK), Réunion, Portugal, Switzerland, Sweden, Thailand, Uruguay, USA and others. If your country is not listed on our checkout page, please contact us so we can check availability.
Cad country has its tax policy and customs fees related to certain imported products, which are not included in the purchase on our website . It is the buyer's responsibility to pay the import fees and taxes for international purchases. Flauta Nativa Ashar is not responsible for processing fees, duties and import taxes applicable to the destination country.
International shipments are carried out by EMS, DHL or FedEx, as a Courier service, they speed up the processes of payment of import taxes and customs clearance and charge an administrative fee together with the tax that varies by country and state. The buyer must pay the tax directly to the carrier responsible for its delivery in order to receive the order.
Flauta Nativa Ashar has no participation or responsibility for fees and taxes charged in the destination country. If the buyer does not pay the tax, the order will be returned to the sender, generating a new import freight cost for the sender. The reshipment of the product will depend on the payment of new shipping to the buyer in addition to the return shipping, so the buyer will have to pay two new shipping costs. Therefore, it is very important for the buyer to pay attention when receiving the email with the tracking link for their order, pay attention to the carrier's contacts, as the carrier may contact you by email or telephone to expedite the payment of customs fees. and release the order.
All flutes for sale on the site are models created by us and serve as a reference for you to order your flute. We do not work with stock. It is not a mechanized process , cad instrument is made one by one manually and produced for you . When choosing a model to order your flute, we provide tuning and finishing options on the instrument page. If it is not possible to reproduce exactly the chosen model, we will present alternatives.
Cad instrument is unique and the creation process and energy transferred to its materialization is a ritual in search of the state of the art and capturing the best sound and finish that the raw material can offer. After the order and approval of payment, the flute will enter the production cycle. You will receive an email at cad stage of the process and you will also be able to follow up by logging into your account on the site.
For cad flute model, there is a forecast period for production and shipping, this forecast is informed on the product page. In order to make the purchase, it is mandatory to accept the term of “Time” of preparation of the referred model.
We accept payments with credit cards processed by Stripe or PayPal, Bitcoin and other cryptocurrencies or direct bank transfer, in which case you will receive bank details after completing the purchase. The instrument production cycle starts after approval of payment.
Our deliveries are carried out by DHL Express, or FedEx, if available at the destination address. The shipping cost will be calculated on the checkout page. After informing the Country , the options and values for choosing the transport service will be shown.
International shipments are carried out by DHL or FedEx, as a Courier service, they speed up the processes of payment of import taxes and customs clearance and charge an administrative fee together with the tax that varies by country and state. The buyer must pay the tax directly to the carrier responsible for its delivery in order to receive the order. Flauta Nativa Ashar has no participation or responsibility for fees and taxes charged in the destination country. If the buyer does not pay the tax, the order will be returned to the sender, generating a new import freight cost for the sender. To generate a new freight for the buyer, he must pay two new freights. When you receive the email with the tracking link for your order, be aware of the carrier's contacts, as they will contact you by email and telephone to expedite the payment of customs fees.
For international orders you have the option to choose the currency of your region or the currency you want to make the payment, we accept USD , EUR , GBP , CAD , AUD , AED , ARS, CHF , ILS, JPY , TRY and other currencies. When changing the currency, the conversion is based on our website's reference currency ( BRL ). At the top of the page is the menu with the option to change currency. Checkout is carried out in the currency chosen for purchase and payment options will be made available according to the currency and country chosen in your cad astro.
Warranty for finishes, such as painting and varnish or natural wear and tear, is restricted to a period of 90 days. As for the structure of the instrument, we offer a 2-year warranty. Within this period, we accept sending the instrument for repairs, care and maintenance, provided that the customer pays the cost of transport to our workshop. After the 2-year period, a maintenance fee will be charged for the instrument.
The buyer has a period of up to 30 days after receiving his purchase to request a return and refund. This request can be made through our service channels: E-mail: co*****@fl**********.com , through our Chat on the website or through our WhatsApp: +55-21 -4063-3547.
The form of refund will be arranged with the buyer within 3-5 business days after receipt of the return of the purchased item.
Return shipping is paid by the buyer, which may be deducted from the amount to be refunded.