INFORMATION FOR INTERNATIONAL PURCHASE
If you do not find your doubts in the list below, please contact contact here!
We are located with a physical address at Brazil and currently ship to Australia, Germany, Belgium, Canada, Chile, Singapore, Denmark, Spain, France, Guadeloupe, Netherlands, Hungary, Italy, Israel, Japan, Malta, Mexico, Norway, New Zealand, United Kingdom (UK), Reunion , Portugal, Switzerland, Sweden, Thailand, Uruguay, USA and others. If your country is not listed on our checkout page, please contact us so we can check availability.
Each country has a policy of taxes and customs fees related to certain imported products, that are not included in the purchase on our website. It is the buyer's responsibility to pay the import fees and taxes related to international purchases. Fluta Nativa Ashar is not responsible for import fees and taxes applicable to the country of destination upon delivery of the product, except for the countries of the European Union, which from 05/05/2022 we started the integration into the system. IOS and for EU countries, the import tax will be collected at the time of purchase and the buyer will know at the closing of the order the final amount he will pay for the purchase. For other countries, the import tax will be charged by the FedEx / TNT carrier, regardless of the freight amount paid at the time of purchase.
All flutes for sale on the website are models created by us and serve as a reference for you to order your flute. We do not work with stock. It is not a mechanized process, each instrument is made one by one manually. When choosing a model to order your flute, we provide tuning and finishing options on the instrument page. If it is not possible to reproduce exactly the chosen model, we will present alternatives. Each instrument is unique and the process of creation and energy transferred to its materialization is a ritual in search of the state of the art and capturing the best sound and finish that the raw material can offer. After ordering and approval of payment, the flute will enter the production cycle. You will receive an email at each step of the process and will also be able to follow up by logging into your account on the website. Currently, the average period of our production, finishing and shipping cycle is 90 days, which can be extended to 180 days in some cases, due to the nature of the handcrafted process, where we appreciate the maximum quality at every stage, from the choice of material, tuning, testing and finishing. If the chosen item is marked with a prompt delivery stamp, the delivery period is 15 days.
We accept payments by credit card, PayPal, Bitcoin or direct bank transfer, in which case you will receive your bank details after making the purchase. The instrument's production cycle starts after payment approval.
Our deliveries are made by DHL Express carriers, or FedEx, if there is availability at the destination address. The shipping cost will be calculated on the order checkout page. After informing the Country, the options and values for choosing the transport service will be shown.
International shipments are carried out by DHL or FedEx, as a Courier service, they streamline the processes of payment of import taxes and customs clearance and charge an administrative fee along with the tax that varies by country and state. The buyer must pay the tax directly to the carrier responsible for its delivery in order to receive the order. Ashar Native Flute has no share or responsibility for fees and taxes levied in the destination country. If the buyer does not pay the tax, the order will be returned to the shipper generating a new import freight cost for the shipper. To generate a new freight for the buyer, he must pay two new freights. When you receive the E-mail with the tracking link for your order, pay attention to the carrier's contacts, as they will contact you by email and telephone to expedite the payment of customs fees.
For international orders you have the option to choose the currency of your region or the currency you want to make the payment, we accept USD, EUR, GBP, CAD, AUD, AED, ARS, CHF, ILS, SGD, JPY, MXN, UYU , BTC, and other currencies. When changing the currency, the conversion is based on our website's reference currency (BRL). At the top of the page there is a menu with the option to change currency. Checkout is carried out in the currency chosen to purchase and payment options will be made available according to the currency and country chosen in your registration.
Guarantee of finishes, such as painting and varnish or natural wear is restricted to 90 days. As for the instrument structure, we offer a 2-year warranty. Within this period, we accept sending the instrument for repairs, care and maintenance, as long as the customer pays the cost of transportation to our workshop. After 2 years, a maintenance fee will be charged for the instrument.
If even before receiving your order you regret your purchase, contact us by WhatsApp: 21-99117-9232 or by Email: co*****@fl**********.com and communicate your withdrawal. The delivery of the order will be canceled and the amount paid will be reversed. If the order is already on the way to delivery, receive it and send it back to us without opening the package and contact us to start the process of reversing the amount paid and reverse logistics.